When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...

Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Nigeria is a country full of potential —vibrant, youthful, and blessed with abundant human and natural resources. However, one of the most glaring and painful contradictions in the Nigerian experience ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

A new home care provider has launched in Peterborough with a mission to put time, compassion and professionalism back at the heart of home care. Did you know with an ad-lite subscription to ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Former Vice President Kamala Harris will receive protection from the California Highway Patrol after President Trump revoked her Secret Service protection, law enforcement sources said Friday.

SEPTA's sweeping service cuts are now in effect across our region. Trains and buses will run less frequently, and some bus routes are disappearing altogether. The service cuts will affect a number of ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Credit: Mashable Photo ...

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...