Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Nigeria is a country full of potential —vibrant, youthful, and blessed with abundant human and natural resources. However, one of the most glaring and painful contradictions in the Nigerian experience ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

A new home care provider has launched in Peterborough with a mission to put time, compassion and professionalism back at the heart of home care. Did you know with an ad-lite subscription to ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Applications have opened for certain Air Force reservists to join the Space Force under its new one-of-a-kind, part-time service model, but advocates for a Space National Guard have pointed out the ...

The satirical TV show "South Park" returns with a new episode on Sept. 3, and the episode's trailer suggests the show will take on President Donald Trump's tariff strategy. The Trey Parker and Matt ...

Randall and co-owner Dr. Megan Sullivan are the current stewards of the practice, which welcomed Dr. Kendra Willhoite to the team in 2023. Sullivan became an owner in 2015, and Randall in 2020. Storm ...