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DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capabilities in Dynamics 365 Customer Service and Dynamics 365 ...

WAKEFIELD, Mass., June 17, 2025 /PRNewswire/ -- Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

CRM systems have come a long way since their inception in the 1990s. What began as digital rolodexes evolved over the decades to accommodate cloud hosting, mobile access, and integrations across an ...

Microsoft has announced the extensibility of Teams Phone for the Dynamics 365 Contact Center. The new integration aims to streamline businesses’ operations and improve customer experience. It offers ...

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...