Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

Technologists working in the field of public services now have some profound responsibilities, which should be accompanied by greater safeguards provided by professional bodies, argues Nicole Symes ...

Larger jurisdictions have until April 24 to comply with the Web Content Accessibility Guidelines, which means building accessibility into digital public services is no longer just a matter of best ...

The Internet has unquestionably become the foundational platform and point of engagement for public interactions with the government. That’s also increasingly true for most federal employees and ...

The federal government is undergoing a transformative journey — one that reimagines how services are delivered, how operations are conducted, and how taxpayer dollars are spent. By embracing ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

The Government Digital Service (GDS) has yet to achieve conformance with key national cyber security standards for its Gov.uk One Login digital identity system, nearly three years since security ...

The Future Governance Forum has called for a new blueprint to modernise and digitise local government, including a sector-wide workforce plan, de-risking innovation, targeted funding and creating a ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Digital ID build will not be outsourced to private firm, says minister - The responsibility for the design, build and running of it will be within Government, according to Darren Jones.