NEW YORK — The Knowledge Academy, a global provider of professional training and certification programs, has earned ...

Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

You know the drill by now. You're sitting in the purgatory of the service center waiting room. Precisely 63 minutes into your wait, the service adviser walks out with a clipboard and calls your name — ...

Novid Parsi is a freelance writer based in St. Louis who covers a wide range of fields, including healthcare and technology. IT service management involves a comprehensive approach to end-to-end IT ...

Vehicle Management Solutions, a portfolio company of Mill Point Capital, has acquired AutoBase Inc, an Amityville, New York-based provider of safety service patrol and traffic incident management ...

The U.S. Secret Service National Threat Assessment Center (NTAC) has released a new report titled “The State of Behavioral Threat Assessment and Management in K–12 Public Schools.“ This report ...

Cuts to the federal agencies that manage national parks, science and public lands are expected to result in firings across the West, Southeast and Great Lakes, among other places, Trump administration ...

Some startups pride themselves on having prestigious financial backers — but just as important is having prestigious customers. It’s one of the main points of pride for Serval, an enterprise AI ...

The Federal Aviation Administration has launched the initial phase of its modernized Notice to Airmen, or NOTAM, service months ahead of the original schedule. The Department of Transportation said ...