SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that may help you get to a human rep.

And while experts from both sides of the aisle agree that the SSA’s technology could use improvement ... s team also used AI to analyze why people would call the 800-number.

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Joe Edwards is a Live News Reporter based in Newsweek's London Bureau. He covers topics related to weather, climate, and extreme weather events. Joe joined Newsweek in April 2024 after graduating ...

Amidst the chaos and upheaval at the Social Security Administration (SSA ... have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them ...

The data available on the Social Security website can give you the information you need to better time a phone call and to steel ... the University at Buffalo. AI Is Missing the Wisdom of Older ...