Tesla CEO Elon Musk is stepping away from the inner circles of Washington and President Donald Trump’s administration, ...

Hi! I'm Alexa, author of the blog TheDuvallHomestead.com where I write about farm to table eating and homemade natural living ...

The new head of the Social Security Administration is looking to get call wait times down to “single digits ... told employees he was “using AI before it was AI,” and oversaw financial organizations ...

U.S. Rep. Grace Meng held a community listening session with local residents and Queens organizations in Elmhurst Wednesday ...

AI-powered battery optimization and more. He also said he expects improvements to Apple's digital voice assistant, Siri, as well as the potential for Apple to open up its large language models to ...

Automated voice programs are being upgraded from old-school systems with little or no AI to newer speech-to-text and text-to-speech models combined with large language models.

Soon, many patients might initiate contact with the health system not by speaking with a human but with AI. At one call center in the Philippines, workers help Americans with diabetes or ...

On the earnings call ... improvements to data center design, hardware and silicon, systems software, and model optimization to lower costs and increase performance. So it isn't just throwing capex ...

Amidst the chaos and upheaval at the Social Security Administration (SSA ... have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them ...

A large group of Democrats on Wednesday called on the Social Security Administration (SSA) to keep field offices open. “We write with concern in response to public reporting indicating you plan ...

They should also recognize and reward improvement based on AI recommendations. Call center AI systems must be carefully monitored for accuracy. Successful implementations validate AI findings ...

However, the introduction of AI is having a noteworthy impact in this space as well. As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk ...