A new report finds out-of-pocket costs and eroding trust are contributing to a "concerning" decline in childhood vaccination ...

The Delaware Supreme Court on Wednesday sealed the fate of a high-stakes corporate fight, affirming the dismissal of a ...

Delaware’s standard for reviewing shareholder approval in merger cases involving fiduciary breach claims was correctly ...

The days of IT being viewed solely as a help desk function are over. According to Zendesk's latest IT Report, Transforming IT ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of ...

Plus, top tools for your home office, the return of the in-person interview and other developments in technology this past ...

As artificial intelligence agents are given more power inside organisations, Exabeam’s chief AI officer, Steve Wilson, argues ...

Rather than competing in the same crowded waters, many of the smartest brands instead swim away from their competition. They look for blue ocean opportunities to find new audiences who aren’t being ...

Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some cases, even 80 to 90% of them. Further, OpenAI’s latest iteration is faster, ...