As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Whether the animals they love are in urgent need of major surgery or simply due for an annual health checkup, pet parents around the country count on the expert doctors and support staff at Mission ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

Mexico uses the same 800 prefix, but with 52 as the country code. 0800 is the most recognizable toll-free number prefix in the UK, with 0808 close behind 1800 denotes toll-free numbers in Australia In ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

Disable copy and paste from RingCentral into any non-managed, 3rd party app. Block all jailbreak devices from logging into RingCentral. Encrypt data that is stored in the RingCentral app to avoid ...

Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve ...

You can build a resilient healthcare organization with highly secure, reliable, and composable communications. Three years ago, many healthcare communications platforms were land-locked and unable to ...

Dr. Antonio Nucci has built an extraordinary career at the intersection of AI, security, and enterprise technology. With nearly 100 patents, leadership roles at major tech companies like Cisco and ...