How to Use a Customer Satisfaction Survey to Your Advantage
4:32
YouTubeShep Hyken: Customer Service & CX Expert
How to Use a Customer Satisfaction Survey to Your Advantage
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses the power of the customer satisfaction survey. How important are customer surveys? Peter Drucker’s old saying comes to mind: “You can ...
33.8K viewsMay 19, 2016
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